City Services

Crime. Call 911 for crimes in progress; call 311 to report thefts that have occurred and property damage. Anything to do with vehicles, including cars parked on yards, are the domain of 911.

Heritage is in Austin Police Department’s Region 1, Baker Sector B2. Our Baker Sector Rep: Officer William Harvey (B2): (512) 974-8123 – Email

  • B2 – Mopac EF at Town Lake  north to 38th St. to Guadalupe St. to 29th St. to Rio Grande St. to San Antonio St. to 12th St. to Lamar Bl. To Town Lake.
  • Baker encompasses the Central West area and is illustrated in this map: Baker Map(PDF)
  • The Region 1 Baker and Ida District Representatives are located at the APD Headquarters Building, 715 East 8th Street, Austin, TX 78701.
  • Region 1 encompasses 40 square miles and is illustrated on this map: Region 1 Map (PDF)

Noise. Call 311. Austin Police Department noise rep: Desiree Small, 512-974-5345, Desiree.Small@ci.austin.tx.us. See also https://heritageaustin.org/2017/05/12/kindness-and-noise-in-heritage/ .

Code Enforcement: Call 311.

Trees. If you’re considering cutting down a large tree, be aware that a permit is required for any tree with a trunk diameter of 24 inches or more, measured four and one-half feet above natural grade, and that is one of the following species: Texas Ash, Bald Cypress, American Elm, Cedar Elm, Texas Madrone, Bigtooth Maple, Pecan, Arizona Walnut, and Eastern Black Walnut, and all Oak Trees. For more information, go to https://www.austintexas.gov/faq/tree-regulations.

Sidewalks. From the City of Austin: Want the scoop on sidewalk projects around Austin? Explore the interactive Upcoming Sidewalk Construction Map at http://bit.ly/sidewalkprojects. Simply put in an address to see any sidewalk or curb ramp projects starting near you within the next 180 days. To learn more about sidewalks in Austin visit austintexas.gov/sidewalks for program information, FAQs and a history of Austin’s sidewalks.